Technical support

Use one of the self-serve tools below or call us if you still need support.

General support

For general inquiries, please reference our frequently asked questions or contact your WestJet Sales Representative.

Report an issue

WestJet Direct Connect users

If you’re experiencing issues with WestJet Direct Connect or have general questions for Accelya, submit a Zendesk ticket using the credentials you were provided during onboarding.

Submit ticket

Technology partner users

If you’re experiencing issues with your GDS or aggregator connection, please contact the technology partner directly and follow their existing support process.

Known issues and maintenance

WestJet Direct Connect users

Subscribe for real-time updates on platform maintenance and incidents. If your issue is related to a known incident, please monitor for progress and resolution – do not submit a ticket.

Subscribe

Technology partner users

Please ensure you review all communications from your technology partner and follow their existing process for reporting known issues.

API monitoring

WestJet Direct Connect users

Direct Connect users can access real-time updates on our API platform. Note: This is not available for technology partner users at this time.

NDC status page