Technical Support
Use one of the self-serve tools below or call us if you still need support.
Known issues and maintenance
Direct Connect users can subscribe to receive instant updates on any ongoing maintenance or incidents affecting the platform. If you’re a GDS user, please submit a ticket with your technology provider.
Direct connections
If you’re experiencing issues with your WestJet direct connection, or if you have general questions for Accelya, please submit a Zendesk ticket using the credentials you were provided during onboarding.
Technology partners
If you’re experiencing issues with your GDS or aggregator connection, please reach out to the technology partner directly for assistance.
API monitoring
For real-time updates on our API platform, please visit our WestJet Direct Connect NDC Status page.