Frequently Asked Questions
Here you’ll find answers to the most common questions about WestJet’s NDC program—everything from onboarding and technical support to product features and system updates. Whether you’re just getting started or need clarification on specific processes, these FAQs will help you navigate your NDC journey with confidence.
Timelines
We intend to roll out NDC in mid-2026. Once live, we will have NDC connectivity with all three GDS (Amadeus, Sabre and Travelport), aggregators like TravelFusion, and a direct connect option. We’re carefully working through each phase of our journey and our partners play an important part in this process. Thanks to feedback and collaboration from our travel partners, we’re refining our offerings to ensure our NDC product provides the most competitive fares and comprehensive ancillary options.
We started working on NDC in 2023 with the goal of delivering a product that adds value to your business. At WestJet, NDC is a journey, not a race. That’s why we’re planning for a mid-2026 implementation and taking the time to do it right. To meet this target, we’re currently working closely with our technology partners to ensure you will be able to connect through the channel of your choice. We’re also in the process of testing functionality and product enhancements with a specialist third-party company and a closed group of test partner agencies. This phase will help ensure API stability and a quality product when we go live.
Once we fully roll out NDC, the timeline to adopt will ultimately depend on you and your organization. Our hope is that you will adopt NDC as quickly as possible to take advantage of the benefits.
When we launch NDC, it will be available in all three GDS platforms (Amadeus, Sabre and Travelport) as well as the aggregator, TravelFusion, to ensure we deliver on our commitment to providing you with the channel of your choice.
Currently, we’re working through testing with a closed user group of partners to ensure a successful NDC launch.
Content & capabilities
We are prioritizing the inclusion of self-serve post-booking functionalities for NDC bookings to ensure a seamless guest experience. We will also be counting on your feedback to help us determine and prioritize the functionality that is of the highest value to you. To find the latest WestJet supported NDC capabilities, please refer to our product roadmap. At launch, NDC will include enhanced servicing capabilities such as automated exchanges and refunds (CAT 31/33) and True Reshop.
Yes. Our NDC platform will allow you to seamlessly book bags and seats, which will be supported by modernized pricing and a streamlined booking experience. This pricing will align with what’s offered on westjet.com.
We know private fares are an important part of our business with you, which is why we have made their implementation a top priority. Private fares can be distributed via NDC and our technology provider, Accelya, has already successfully done this with other carriers. We will work closely with Accelya, the GDS, aggregators and test partners to ensure that our private fares are functioning as designed as we move towards our NDC strategy launch.
Support
An important part of WestJet’s NDC journey is ensuring you are properly supported. There will be support available if you require assistance with your NDC bookings. More details around the support process and how to access it will be communicated as we approach our mid-2026 launch. We recommend visiting this page often as it will be updated regularly with new information.